Returns & Exchanges

At SHO, we want you to love your home. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your box, covering any previous delivery markings.

4

Drop Off and Track

Hand your package to the designated carrier; once our warehouse inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing